Every Kryshnaya piece is made for you — so here's how we make sure you're always looked after.
Because each piece is crafted to order, our approach to returns is built around care on both sides: care in how we make your jewellery, and care in how we support you if something isn't right. Here's everything you need to know.
Cancelling your order
Changed your mind early? No problem. You have 24 hours from the moment you place your order to cancel it, and we'll issue a full refund to your original payment method. Because crafting begins shortly after your order is confirmed, cancellations can only be accepted within this window.
If your order arrives damaged or with something missing
We want your piece to reach you exactly as it left our workshop. If your order arrives with any transit damage or a missing item, let us know within 48 hours of delivery.
To help us verify and resolve your claim quickly, an unboxing video is mandatory — please film your parcel as you open it. Approved claims receive a free replacement, no cost to you.
Ring not quite the right fit?
Sizing should never come between you and a piece you love. If your ring doesn't fit, we'll craft you a free replacement in the correct size — you'll only need to cover the additional shipping charge for the exchange.
Returns & change of mind
If a piece isn't what you hoped for, you're welcome to return it within 3 days of delivery for store credit of the full item value, valid for 12 months — plenty of time to find something that feels right.
To qualify, the item must be:
- Unworn and undamaged
- Returned with its original packaging and box
- Accompanied by the original invoice
Return shipping is arranged and paid by you. Once your piece reaches us and passes our quality check (QC), your store credit will be issued, adjusted for shipping. This process typically takes 10 to 12 days from the day you send it back.
A quick note: because every piece is made individually rather than picked from a shelf, we're unable to offer cash refunds on change-of-mind returns — but your store credit never expires in a hurry, and there's always something new worth waiting for.
We're here to help
Questions about a return, a size, or anything at all? Write to us at accounts@kryshnaya.com and our team will be glad to assist.
Failed or unsuccessful payments
If a payment is debited from your account but your Kryshnaya order is not successfully confirmed, please contact us at accounts@kryshnaya.com with the transaction details. Where a refund is applicable, it will be initiated to the original payment method. The time taken for the amount to reflect may vary depending on the payment provider and issuing bank.
